Skip to contentFree shipping on orders over R980 | First order? Get 10% off orders of R499 and above instead
Free shipping on orders over R980 | First order? Get 10% off orders of R499 and above instead
FREE 15-MINUTE HAIR CONSULTATION
Not sure what your hair actually needs?
Book a free 15-minute True to Life™ Hair Assessment and get personalised guidance based on your hair condition, scalp concerns, product history, and current routine.
Whether your hair feels dry, frizzy, damaged, thinning or unpredictable, we’ll help you understand what may be happening, and which True to Life routine is best suited to your hair.
♡ No pressure. No hard selling. Just expert haircare guidance.
Haircare becomes frustrating when you’re guessing.
Most people buy shampoo and conditioner based on a concern like dryness, frizz, damage, thinning, or colour care, but your hair’s real needs are often more layered than that.
Your hair may be affected by:
- previous colouring, bleaching or highlights
- keratin, smoothing or reconstructing treatments
- product build-up from silicones, oils or styling products
- scalp imbalance
- porosity changes
- heat styling
- dryness, breakage or weakened ends
That’s why one product can feel amazing for someone else, but completely wrong for your hair.
Your hair needs to be assessed as a full story — not just a single concern.
Your current hair condition
We’ll look at what your hair is showing now — dryness, frizz, roughness, breakage, dullness, thinning appearance, or weakened ends.
Your product history
We’ll review the shampoo, conditioner, leave-ins, oils, serums, masks, and heat protectors you’ve been using.
Your treatment history
We’ll consider colour, highlights, bleach, keratin treatments, smoothing treatments, reconstructing treatments, or any chemical services.
Your best True to Life™ routine
We’ll guide you toward the most suitable personalised shampoo, conditioner, scalp oil, mist, or treatment support where relevant.
Book your free 15-minute Hair Consultation
Choose a time that suits you below. Once your booking is confirmed, please send us a few details and photos before your appointment so we can assess your hair properly.
Before your appointment, please send us:
- the shampoo and conditioner you currently use, including brand and range
- any leave-in products, oils, serums, masks or heat protectors you use regularly
- whether your hair is coloured, highlighted, bleached or chemically treated
- any keratin, smoothing, botox or reconstructing treatments you’ve had
- clear photos of the back, side and ends of your hair
Photos to send before your assessment
To give you the best guidance, please send clear photos in natural light where possible. Your hair should be loose and not heavily styled.
Back of your hair
This helps us assess overall density, length, shape, frizz pattern, and visible condition of the hair.
Side of your hair
This helps us see texture, volume, breakage, layering, and how the hair sits naturally.
Close-up of your ends
This helps us assess dryness, splitting, thinning ends, roughness, and damage level.
** Please avoid filters, flash-heavy lighting, or photos where the hair is tied up, straightened or styled. No products to be in your hair. Only shampooed and conditioned.
Questions before you book?
Is the assessment really free?
Yes. The 15-minute hair assessment is free and designed to help you choose the most suitable True to Life routine.
Do I need to buy products during the call?
No. There is no pressure to buy during the call. The purpose is to guide you and help you understand your hair needs.
Can you assess my hair from photos?
Photos help us see your current hair condition, especially the ends, texture, dryness, frizz, and visible damage. The more accurate your photos and product history are, the better we can guide you.
What if I use salon products or have keratin-treated hair?
That is completely fine. Please share exactly what you’ve used and what treatments you’ve had. This helps us understand how your hair may respond when moving to a more natural routine.
Will I get a personalised formula?
We’ll recommend the most suitable True to Life personalised routine based on your hair and scalp needs. Where relevant, we’ll guide you toward the right shampoo, conditioner, scalp oil, mist, or support products.
How long does it take for hair to improve?
This depends on your hair condition, treatment history, and consistency. Some people feel a difference quickly, while damaged, chemically treated, or heavily coated hair may need a longer adjustment and recovery period.